Contact Zales


The Diamond Card

Do you have questions about The Diamond Card? Would you like assistance making a payment on your credit account? Contact Comenity Capital Bank LLC at 1-844-271-2708 (TDD/TYY: 888-819-1918 ) or use their automated service 24 hours a day.


Where is my Order?

Check the status of your online order or cancel your order HERE (note: Orders can only be cancelled up to one hour after placed)


Live Chat


Call Us

If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at 800-311-5393 during the hours below:

   Monday-Friday 9am-10pm ET
   Saturday 12pm-10pm ET
   Sunday 12pm-9pm ET

Write Us

If you'd like to contact us via mail, your correspondence can be sent to:

   Z-Mail Customer Service
   375 Ghent Road
  Akron, Ohio 44333

Jewelry Leasing

If you have questions about jewelry leasing options, please contact Progressive Lease at 866-319-0290. Apply Now 


Manage Your Online Profile

If you'd like to manage your online profile, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE.