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Contact Zales


Call Us


If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at 800-311-5393 during the hours below:

Mon-Fri: 9am-10pm ET
Sat: 10am-10pm ET
Sun: 12pm-9pm ET

Start a Video Call

A jewelry expert will give you live advice on via video call.

Start Call

Hours available: Mon-Fri: 9am - 10pm ET
Sat-Sun: 12 pm - 9 pm ET

Book an Appointment

Set a time that works best for you to connect with a jewelry expert, either virtually or in-store.

Book Now

Visit a Store

Stop by a store near you to shop in person, get your jewelry serviced and more.

Find A Store

Self Service


Track an Order

Stop by a store near you to shop in person, get your jewelry serviced and more.

Get Started
Track a Repair

Keep track of your item's repair status every step in the way.

Get Started
Make a Return

Don't love it? We make returns easy.

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Manage Your Account

Everything is at your fingertips: Check refund status, update shipping addresses, edit wish lists, maintain digital wallets, and more.

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Payment Help

Holiday Hours


Christmas Eve (12/24/21): 8am-8pm ET
Christmas Day (12/25/21): CLOSED
New Years Eve (12/31/21): 9am-8pm ET
New Years Day (1/1/22): 10am-10pm ET

Call Us


If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at 800-311-5393 during the hours below:

Mon-Fri: 9am-10pm ET
Sat: 10am-10pm ET
Sun: 12pm-9pm ET

The Diamond Credit Card

Call Comenity Capital Bank
1-844-271-2708
(TDD/TTY: 1-888-819-1918)
Comenity.net/Zales

Progressive Leasing

Call Progressive Leasing
customer service
1-877-898-1970
https://myaccount.progleasing.com/

California Privacy Rights


To learn more about how we manage your personal information or to exercise your rights as a California Resident, please visit our Privacy Policy.