We’re here for you!
We understand that jewelry is personal and you may want answers from someone you can trust. You’ll get all that and more with an expert from Zales.
As we work to best serve our customers and team members you may experience longer-than-normal wait times when contacting us via phone, chat, or social media. We appreciate your continued patience.
Speak Live with a Jewelry Expert
Talk directly with an expert via your smart phone or computer audio with any jewelry questions or get guidance as you get started. We’re here for you.
Hours available:
Monday–Friday 9am–10pm ET
Saturday–Sunday 12pm–9pm ET
Start a conversation
Preferiría tener una consultoría en español
Chat with Customer Care
Type to chat with a Customer Care agent about the status of your order, any issues placing your online order, current promotions and more.
Hours available:
Monday–Friday 9am–10pm ET
Saturday–Sunday 12pm–9pm ET
Book An Appointment
Your time is valuable and we don’t want to keep you waiting. Book an appointment for a specific date and time with the Zales store nearest you. Schedule a virtual appointment from the comfort of your home or office, or schedule a traditional one-on-one consultation in-store. You can even schedule an in-store repair and care consultation. We look forward to serving you!
BOOK AN APPOINTMENT