As we work to best serve our customers and team members you may experience longer-than-normal wait times when contacting us via phone, chat, or social media. We appreciate your continued patience.
By clicking this link or texting this number, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) at the cell number used when signing up. Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View terms and privacy.
The Diamond Card
Do you have questions about The Diamond Card? Would you like assistance making a payment on your credit account? Contact Comenity Capital Bank LLC at 1-844-271-2708 (TDD/TYY: 888-819-1918 ) or use their automated service 24 hours a day.
Where is my Order?
Check the status of your online order or cancel your order HERE (note: Orders can only be cancelled up to one hour after placed)
If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at 800-311-5393 during the hours below:
Monday-Friday: 9am-10pm ET
Saturday: 12pm-10pm ET
Sunday: 12pm-9pm ET
California Privacy Rights
If you'd like to contact us via mail, your correspondence can be sent to:
Z-Mail Customer Service
375 Ghent Road
Akron, Ohio 44333
If you have questions about jewelry leasing options, please contact Progressive Lease at 866-319-0290. Apply Now
Manage Your Online Profile
If you'd like to manage your online profile, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE.